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BPM Errors after update to 2.36.3


Ralf Peters
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Hi All,

 I can confirm that the root causes to the recent spate of BPM errors seen earlier this week have been addressed in the 2.36.4 and 2.36.5 patches. We of course advise that those of you still on Service Manager version 2.36.3 update to the latest available build in order to avoid encountering these known issues.

It is possible to rectify any failed BPM processes effected by these particular issues by using the "Process Restart" capability which retries the last failed operation in a Requests' Workflow. If after updating to the latest build pressing the process restart does not allow the workflow to continue, it is likely a new, unrelated issue and should be reported as such.

Dan

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