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Error message trying to take tickets off hold


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We are intermittently experiencing problems with error messages when trying to take tickets off hold.  Affecting some tickets, not all, no pattern to why this is.  Error message is attached:-

Any suggestions?


Edited by gingib
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Hi @gingib,

Thank you for your post and apologies for the inconvenience that this is incurring. 

Could you please post a screenshot of the error message that you are presented with?



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  • 1 month later...

We're also experiencing this issue with a couple of our old call tickets, we're currently on a newer release than the one mentioned above but the issue still exists no matter which account tries to take the call off hold. Is there a way to forcibly resolve the call tickets as these are now complete?

Error message we're getting is attached for info.

Many thanks,



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