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Problem since Patch


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Since upgrading to the latest SM patch when logging a ticket and typing in the description field the cursor jumps up to the Summary field. I have tested this on multiple request type.

This only seems to happen on the 'Request Details' form.

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Hi @Kelvin, @Martyn Houghton,

We are aware of this issue and we are proactively looking into it. As pointed out by Martyn, we have only been able to recreate this issue in Request details Progressive Capture form. I will update this post as soon as we have a fix.



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Good news about the potential fix but I have to ask how was this tested as it looks like the basics of logging an incident (service requests look ok) was not done. This is also affecting us.

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