Jump to content

Email Variables


Kelvin

Recommended Posts

I am having issues with emails being sent to user as:

Thank you for contacting the IT Support Helpdesk.

This message is a confirmation of your request taken on: 2016-11-07 10:35:43 by: kesout

Request Type:- {{.H_summary}}

{{.H_description}}

 

Can anyone see why the variables Summary and Description are not populating

Link to comment
Share on other sites

Hi Kelvin,

It looks like it should be working to me, I've tested those locally and for me they work as expected.

Normally you would only see the placeholders when the values are not available at the point of the email being sent, when you look at the request details for the request above are the summary and description displayed correctly within the details section?

Regards,

Dave.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...