Email Variables

[Kelvin]

I am having issues with emails being sent to user as:

Thank you for contacting the IT Support Helpdesk.

This message is a confirmation of your request taken on: 2016-11-07 10:35:43 by: kesout

Request Type:- {{.H_summary}}

{{.H_description}}

 

Can anyone see why the variables Summary and Description are not populating

[David Hall]

Hi Kelvin,

It looks like it should be working to me, I've tested those locally and for me they work as expected.

Normally you would only see the placeholders when the values are not available at the point of the email being sent, when you look at the request details for the request above are the summary and description displayed correctly within the details section?

Regards,

Dave.

[Kelvin]

Thanks @David Hall I will double check