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New Release: Hornbill Live Chat (25)

Harry Hornbill

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Hello Everyone

The latest version of Hornbill Live Chat (25) has been released to live.

Release Notes for this release are as follows:


  • Missing Translations for close & Busy Messages
  • It is now possible to update the Session Status Filter List from the UI in Translation mode
  • Its now possible to set the exact HEX colour when customising the Portal.
  • It is now possible to go from full screen back to small screen in selfservice
  • Cancelled Chat Sessions are hidden by default from the sessions list.
  • Option to Cancel a ChatSession
  • Show Agent in the list of Active Sessions
  • Update App Store content.
  • Icons used for Maximise / Minimise / Restore Updated to latest from FontAwesome for better UX
  • Links to Profiles for Customer and Basic users we incorrect in the Sessions List and Participants List
  • Portal Chat Session User role had an incorrect privilege level meaning it could not be assigned to the customer portal.
  • Missing Translations (True, False, No Sessions Found)
  • Spelling error with Busy
  • Responsive Issues in the Popup.
  • Popup Style was not being used when showing Full Screen in selfservice.
  • Popup Image configuration was not used when showing the selfservice popup
  • h_lc_sessions.h_agent_id was not being populated when a Chat Session was Accepted
  • Like 1
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