Jump to content
TrevorKillick

Planned Features

Recommended Posts

The following is a none exhaustive list of features we have planned for the Live Chat Application:

  1. Chat History for end users in SelfService.
  2. Email Chat Transcript to the customer on completion of the session.
  3. Improve visibility of new Sessions and messages within the Client using visual and audible notifications..
  4. Ability to Cancel / Delete unwanted Sessions. - Available from build 23
  5. End Chat button in SelfService for better UX. - Available from build 23
  6. The ability for a co-worker to initiate a real-time-chat via email invite to a customer.
  7. The ability to embed our chat client into any web page not just our selfservice.
  8. Show Agent against the list of chat sessions. - Available from build 23

We will endeavor to keep this list updated and check off new features as they become available and add to the list any ideas from our customers.

Kind Regards

Trevor Killick

  • Like 3

Share this post


Link to post
Share on other sites

Is there the option coming to have multiple teams use the livechat at the same time, and have the ability for the customer to pre-choose which team they require?

For context - we have a multi department build in Service Manager, and therefore have completely separate workstreams our customers may need to speak to our teams about.

Thanks

  • Like 4

Share this post


Link to post
Share on other sites

Agree as above, the ability to have different teams using the live chat function at the same time would really improve the service we provide.

  • Like 1

Share this post


Link to post
Share on other sites

Working within a multi-team structure the ability to have different teams using the live chat function at the same time would be a big benefit. Any development in this area would be highly encouraged by us.

  • Like 1

Share this post


Link to post
Share on other sites

Agree with the above... in addition the ability to add additional questions/responses at the start of a live chat which could then possibility be used to route a chat would be really useful.

  • Like 2

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×