Lyonel Posted November 1, 2016 Share Posted November 1, 2016 Hi all, I have setup a rule to automatically update requests when an e-mail is received. It seems to be working fine but sometimes it does not and I don't understand why... Here is the rule setup: The email address in the rule expression is the correct one. But for example, the following e-mail was not processed properly: For information, at the time the email was received, the request was still opened. Also, when I run the regexp it works perfectly as the request number gets properly extracted from the subject. I also did some test using my personal gmail address. I receive the e-mail from Hornbill. But when I reply, the email arrives in the mailbox but the rule fails. Am I missing something here? Has anybody experienced something similar? Note: I have seen Gerry's post about latin character sets and this answers some of the cases where the auto update does not work. But not the rest Link to comment Share on other sites More sharing options...
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