Guest Adrian Hodgson Posted October 28, 2016 Share Posted October 28, 2016 Hi We have noticed recently that there has been a change to how emails are appearing for some reason to protect privacy. This is creating extra work for our support analysts at our busiest time of year. Can you advise when this change was made and why, and if there is any option to remove this change or reconfigure it. There are two elements to this - a box which says click here to show remote content. Quite often there is nothing there when you click so this is adding time to the processing of each email. There is also an "email protected" now appearing instead of an email address - clicking on this to show the email address using IE11 as a browser just generates an error message in relation to Java. I would like the option to reverse this change, or to reconfigure so it does not create extra work for each analyst Adrian ORC International Link to comment Share on other sites More sharing options...
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