Melissa Gurney Posted October 26, 2016 Share Posted October 26, 2016 Hello, I have another quick question - Are customers able to view outstanding requests in the portal that have been raised against a service that is only visible in Service Desk view? We have a service that our analysts use to raise requests and incidents that is not visible in the portal. These are requests that our customers would like to be able to track progress on but I cannot see a way to view these calls on the portal. Is this possible? Or can customers only view outstanding requests that have been logged against portal visible services? Thanks, Melissa Link to comment Share on other sites More sharing options...
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