Kelvin Posted October 26, 2016 Share Posted October 26, 2016 Hi Guys I have just logged a call in our instance but am unable to view the request, I get the following error Any ideas? Link to comment Share on other sites More sharing options...
Victor Posted October 26, 2016 Share Posted October 26, 2016 @Kelvin I did see this on couple of occasions... What happened I think is that request was raised against a service an catalog item which no longer exist (the catalog item was deleted and maybe recreated). The scenario handling has been rewritten, meaning the error should not occur in the next release. I can also have a look and see if we can fix this request. What is the reference? Link to comment Share on other sites More sharing options...
Kelvin Posted October 26, 2016 Author Share Posted October 26, 2016 @VictorThanks reference is IN00023466 Link to comment Share on other sites More sharing options...
Victor Posted October 26, 2016 Share Posted October 26, 2016 @Kelvin so, I think the issue with this request is that when it was raised, "Incident" request type under "Printers" service had a catalog item: "Printer Installation". Most likely this catalog item was moved (deleted and then recreated) under "Service Request" request type. I have fixed this request (IN00023466) by changing the catalog item associated to it to "Printer Issue", which is the only current catalog item for "Incidents" on "Printers" service. It might not represent the most accurate information (as it was not originally raised against this catalog item) but is the only was to restore access to this request, I'm afraid... Link to comment Share on other sites More sharing options...
Kelvin Posted October 26, 2016 Author Share Posted October 26, 2016 @Victor Thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now