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[Kelvin]

I dont think this is a Service Manager issue as such but wondered if there were any ideas.

One of our users gets the above message when they log onto Service manage through live.hornbill.com/xxxxxx

If they try on another computer it works fine. Like wise if I try on that PC I get the message

If I try to login to admin.hornbill.com/xxxxx the admin interface works fine.

Any suggestions?

[David Hall]

Hi Kelvin,

As it is just happening from the one machine, as a first step have you tried clearing the browser cache/cookies on that one machine?

Kind Regards,

Dave.

[Martyn Houghton]

@kelvin

Does it persist if you clear cookies from the PC in question? Also if you try a different browser on the same machine do you get the same message? Could be a stored session cookie confusing the login process.

Cheers

Martyn

[Kelvin]

@David Hall @Martyn Houghton All fixed thanks. Bad Cookie