Keith Posted October 24, 2016 Share Posted October 24, 2016 I am told that there is currently no way for the customer to receive an email or similar notification when a request is updated by the analyst in Service Manager. How then is the customer made aware that there has been a change to their request. Surely we can't expect the customer to continually log on to the portal to check for an update? I am aware that we can send an email instead. If this truly does not exist today, why not, and how do other people feel about this? Is this something you need too? I would love to hear how you deal with this in your current processes. Regards Keith 1 Link to comment Share on other sites More sharing options...
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