Dan Munns Posted October 21, 2016 Share Posted October 21, 2016 Hi all, I have added status changes into our new starter BPM but they don't seem to be working. The BPM should check to see if a call is marked as 'Emergency' or not (which it does) and then set the status as either 'New' or 'Emergency Request' but it doesn't and the calls status stays as 'Open' (Screenshot 1 & 2) Also I have noticed that when creating a new view that the custom statuses don't come up in the list so I am unable to create a view on calls only with these statuses. (Screenshot 3 & 4) Any ideas? Thanks Dan Link to comment Share on other sites More sharing options...
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