Self Service icon ordering changed since update

[Melissa Gurney]

Hello,

I installed the latest Service Manager update this afternoon and went through my usual post-update tests and it would appear that the ordering of services in the self-serv portal is now completely random?

I cannot see a way to change this order and can't see any obvious rule that it is following (e.g Numerical, Alphabetical).

Is this something you are aware of? Can we now choose the ordering of the services?

Many thanks,

Melissa

[Guest riz]

Hi Melisa,

Thanks for your post,

Yes we are aware of this issue, development team has been working on this ordering issue which will be fix in our next release.

Best Regards,
Riz

[Tina.Lapere]

Hi, We've also updated and now have this issue - is there a time scale on this fix?

Thanks

Tina

[Tina.Lapere]

Hi, is there an update on this please @riz, as I've just installed that latest update and it's still not resolved this issue.

Thanks

Tina

[Victor]

@Tina.Lapere latest release (2.35.3) does not address this issue I'm afraid... Most likely it will be included in 2.36 release.

[James Ainsworth]

Hi @Tina.Lapere and @Melissa Gurney I came across this post from last year that didn't seem to have a conclusion.  I just wanted to check if the ordering of the services is working as you expect?