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Self Service icon ordering changed since update

Melissa Gurney

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I installed the latest Service Manager update this afternoon and went through my usual post-update tests and it would appear that the ordering of services in the self-serv portal is now completely random?

I cannot see a way to change this order and can't see any obvious rule that it is following (e.g Numerical, Alphabetical).

Is this something you are aware of? Can we now choose the ordering of the services?

Many thanks,


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Hi Melisa,

Thanks for your post,

Yes we are aware of this issue, development team has been working on this ordering issue which will be fix in our next release.

Best Regards,

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  • 10 months later...

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