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Searching for Customer when raising a request


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I've just noticed when searching for a customer (when raising an incident) you can find any staff provided you enter first name and surname (or part of it), but if you start with the surname it limits what you can get back.

Example: Search Stewart H returns Stewart Hall, but search Hall doesn't find Stewart Hall.

Obviously I can tell the analyst to search first name surname but why doesn't surname search work?

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  • 7 months later...

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