Kelvin Posted October 17, 2016 Share Posted October 17, 2016 Could you tell me if it is possible to add catalog items to the Change Request service. It appears on Incidents and Service Request but not Change. Link to comment Share on other sites More sharing options...
Alex8000 Posted October 17, 2016 Share Posted October 17, 2016 Hi Kelvin, The way I understood it during the Switch-On was that a Change process has been explicitly excluded from having multiple catalogue items. A change process is a process that is only for internal use within the ITIL framework. Regards, Alex Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 17, 2016 Share Posted October 17, 2016 Thanks @Kelvin for your post. You can refer to this post for a bit more information about Request Catalogs for Changes. I hope this helps. Link to comment Share on other sites More sharing options...
Kelvin Posted October 17, 2016 Author Share Posted October 17, 2016 Thank you Link to comment Share on other sites More sharing options...
Kelvin Posted October 17, 2016 Author Share Posted October 17, 2016 @James Ainsworth On a similar note, is it possible to assign a Progressive capture to a service "Change Request", not at a catalog level . At the same point as workflow. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 17, 2016 Share Posted October 17, 2016 Hi Kelvin, At the moment the request catalog items are the only way a different Progressive Capture script can be used. Once we look at having the request catalog items for changes, this will be provided. Regards, James Link to comment Share on other sites More sharing options...
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