Change Requests - Catalog Items

[Kelvin]

Could you tell me if it is possible to add catalog items to the Change Request service. It appears on Incidents and Service Request but not Change.

[Alex8000]

Hi Kelvin,

The way I understood it during the Switch-On was that a Change process has been explicitly excluded from having multiple catalogue items. A change process is a process that is only for internal use within the ITIL framework.

Regards,

Alex

[James Ainsworth]

Thanks @Kelvin for your post.  

You can refer to this post for a bit more information about Request Catalogs for Changes.  I hope this helps.

 

[Kelvin]

Thank you

[Kelvin]

@James Ainsworth On a similar note, is it possible to assign a Progressive capture to a service "Change Request", not at a catalog level .

At the same point as workflow.

[James Ainsworth]

Hi Kelvin,

At the moment the request catalog items are the only way a different Progressive Capture script can be used.  Once we look at having the request catalog items for changes, this will be provided.

Regards,

James