Alex8000 Posted October 17, 2016 Share Posted October 17, 2016 Hi all, I am experiencing some issues when searching for specific translation strings. This is happening with about half of the strings I search for. For example when searching for ui.app.com.hornbill.servicemanager I get the following: When I then search for ui.app.com.hornbill.servicemanager.email nothing shows up.. Am I doing something wrong? This is quite irritating for when you wish to translate certain aspects of the application. Also, does anyone know the translation string for this one: Thanks, Alex Link to comment Share on other sites More sharing options...
Guest Chaz Posted October 17, 2016 Share Posted October 17, 2016 This particular one is called: user.view.requests.title Our approach to translations has evolved so is a little disjointed when looking at certain areas but it's something we are looking to address. Link to comment Share on other sites More sharing options...
Alex8000 Posted October 17, 2016 Author Share Posted October 17, 2016 5 minutes ago, cchana said: This particular one is called: user.view.requests.title Ahh... No wonder I didn't find it, haha. 5 minutes ago, cchana said: Our approach to translations has evolved so is a little disjointed when looking at certain areas but it's something we are looking to address. If you need any feedback on the translation functions let me know, We plan on translating the whole thing to Dutch. Any ideas on why I can't seem to find those strings? Should I be searching for something else/somewhere else? Link to comment Share on other sites More sharing options...
Guest riz Posted October 17, 2016 Share Posted October 17, 2016 Hi Alex, Are you looking for this translation "user.view.requests.title" in Service Manager App as attached screenshot? Regards, Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted October 17, 2016 Author Share Posted October 17, 2016 Hi Riz, Thank you, I found the user.view.requests.title string! My original issue is with a certain number of other strings which show up when searching for the general ui.app.com.hornbill.servicemanager string but not when searching for more specific sections as ui.app.com.hornbill.servicemanager.email. The first two screenshots in the original post display this strange behaviour. Regards, Alex Link to comment Share on other sites More sharing options...
Guest riz Posted October 17, 2016 Share Posted October 17, 2016 Hi Alex, Regarding some string not show up, which could be part of the other app, if I understand your question correctly. Easy way to edit translation using "Translation Mode", once you enabled it you can see underline under label text which has translation available to edit per languages, you will needs to right click on label to get translation popup, hope this help. Thanks! Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted October 17, 2016 Author Share Posted October 17, 2016 Hi Riz, Thank you for the suggestion. I have tried translating through the translation mode but found that a lot of buttons were either not translatable, were easily missed in the translation or threw errors such as this one: I find it hard to believe that the string I am looking for would be part of another part of the app. All screenshots were made in the 'Service Manager' translations section. You can check this out yourself by going into the Service Manager translations and search for ui.app.com.hornbill.servicemanager. You can see a 'substring' of ui.app.com.hornbill.servicemanager.email in the returned list of translations. Next, try searching for this 'substring' by appending 'email' to your query. ui.app.com.hornbill.servicemanager.email. does not return any strings. By the way, are you using Greenshot as well? ;-) Thanks, Alex Link to comment Share on other sites More sharing options...
Alex8000 Posted October 18, 2016 Author Share Posted October 18, 2016 Good Morning @cchana, Since you so wonderfully showed me how to translate that one string, I was wondering if you would be able to point me in the right direction with regards to translating the following: I have translated all lists of every module and translated every guest.* string of every module. Completely stumped as to why I have not managed to translate these! Thanks, Alex Link to comment Share on other sites More sharing options...
Guest riz Posted October 18, 2016 Share Posted October 18, 2016 Hi Alex, Thanks for your post! I have investigated and found that there are 2 translations are missing which I have added to the app, this will be available in our next release, here are the translations which is available. Service Portal Translations My Requests guest.com.hornbill.servicemanager.portals.portal.requestlist.filter.myRequests My Organisation's Requests guest.com.hornbill.servicemanager.portals.portal.requestlist.filter.myOrgRequests Awaiting Feedback guest.com.hornbill.servicemanager.portals.portal.home.requestView.awaitingFeedback Customer Portal Translations My Requests guest.com.hornbill.servicemanager.portals.servicePortal.requestlist.filter.myRequests [MISSING] My Organisation's Requests guest.com.hornbill.servicemanager.portals.servicePortal.requestlist.filter.myOrgRequests [MISSING] Awaiting Feedback guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.awaitingFeedback Regarding your previous post, sorry I did not get which translation you have mentioned, can you send me that translation string so I can check it for you? I use LightShot (http://app.prntscr.com/en/index.html) which is very light weight and easy use and assign print screen key whenever I take screenshot. Hope this helps. Best regards, Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted October 18, 2016 Author Share Posted October 18, 2016 Hi Riz, Thank you for the elaborate answer! I spend all my time in the customer portal as we only provide service to external customers. I'm pretty sure you switched the headers above the translation strings though. I can find all three of these strings in the customer portal but not in the service portal (which is alright because we don not use that one ;-) ) After checking I found that I had already translated all three strings for the customer portal but the translations don't seem to 'come through' for some of them. This horrible MS paint creation shows what I'm talking about. The first arrow - Waiting for feedback - this works! The second and third arrow - My requests and Organisation requests respectively - don't seem to work. The red box - Are the translation strings for this drop down box also missing? The orginal post was about problems I was experiencing when searching for specific translation strings. This problem seems to have solved itself overnight. Don't you like it when things solve themselves? Also, I hope my piece of MS paint art doesn't cause too many headaches. Thanks, Alex Link to comment Share on other sites More sharing options...
Guest riz Posted October 18, 2016 Share Posted October 18, 2016 Hi Alex, I have added following translation for both portals, we will try to include this fix in our next release. Customer Portal guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.active guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.closed guest.com.hornbill.servicemanager.portals.servicePortal.requestlist.filter.myOrgRequests guest.com.hornbill.servicemanager.portals.servicePortal.requestlist.filter.myRequests Service Portal guest.com.hornbill.servicemanager.portals.portal.home.requestView.active guest.com.hornbill.servicemanager.portals.portal.home.requestView.closed Nice artwork with MS Paint, it's self explanatory Thanks! Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted November 1, 2016 Author Share Posted November 1, 2016 (edited) Hi @riz, Thank you! I worked really hard on that masterpiece. I think there have been five releases since October 18 (builds 856 through 864 in our update history tab), but I can't seem to find the translation strings! The following strings for the customer portal unfortunately don't return results: guest.com.hornbill.servicemanager.portals.portal.home.requestView.active guest.com.hornbill.servicemanager.portals.portal.home.requestView.closed Also, I can't seem to find the 'Awaiting Feedback' one as well for the customer portal.. By the way, did you mix up the Service and Customer portal in your post? I would love myOrgRequests and myRequests translations for the customer portal, which would be guest.com.hornbill.servicemanager.portals.portal.etc Thanks! Alex Edit: So the ones we need and are having issues with: guest.com.hornbill.servicemanager.portals.portal.home.requestView.activeCan't find guest.com.hornbill.servicemanager.portals.portal.home.requestView.closedCan't find guest.com.hornbill.servicemanager.portals.Portal.requestlist.filter.myOrgRequestsDoesn't work? is configured guest.com.hornbill.servicemanager.portals.Portal.requestlist.filter.myRequestsDoesn't work? is configured guest.com.hornbill.servicemanager.portals.Portal.requestlist.filter.unknown [Awaiting Feedback]See below for screenshot of current situation Edited November 1, 2016 by Alex8000 Link to comment Share on other sites More sharing options...
Guest riz Posted November 1, 2016 Share Posted November 1, 2016 Hi Alex, I am looking into this and will get back to you soon. Thanks! Riz Link to comment Share on other sites More sharing options...
Guest riz Posted November 4, 2016 Share Posted November 4, 2016 Hi Alex @Alex8000 Sorry for late response, I have just check in our release notes and this fix was not included as part of our last release, but this will be available in our upcoming 2.36 release (scheduled next week) you should be able to translation once you update to that version and here are the translations strings to be updatedCustomer Portal guest.com.hornbill.servicemanager.portals.portal.home.requestView.awaitingFeedback (common translation for button and dropdown item) guest.com.hornbill.servicemanager.portals.portal.home.requestView.active guest.com.hornbill.servicemanager.portals.portal.home.requestView.closed guest.com.hornbill.servicemanager.portals.portal.requestlist.filter.myOrgRequests guest.com.hornbill.servicemanager.portals.portal.requestlist.filter.myRequests Service Portal guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.active guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.closed guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.awaitingFeedback Hope this help! Regards Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted November 15, 2016 Author Share Posted November 15, 2016 Hi @riz, I found and translated all of the above, thank you! I'm almost done translating the Customer portal, just two more (small) things I can come up with. Are these implemented yet? I can't seem to find them. 1. https://i.imgur.com/zwwGBUb.png and other statuses displayed here. These seem to ignore other translated availability strings. 2. https://i.imgur.com/GilY4yL.png and https://i.imgur.com/iCX9Kdl.png After these we should have the entire thing translated! Regards, Alex Link to comment Share on other sites More sharing options...
m.vandun Posted November 30, 2016 Share Posted November 30, 2016 Hi @riz, There is another part where I can't seem to find the translation string. This is the place where you can post an update in a request. Do you know where I can change this? Regards, Mark Link to comment Share on other sites More sharing options...
Guest riz Posted December 5, 2016 Share Posted December 5, 2016 Hi@m.vandun we already have translation for "Post Something New..." guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.newPost guest.com.hornbill.servicemanager.portals.portal.home.requestView.details.newPost @Alex8000 You can change status translation for below string, we do not have translation for "Add to Favourites" and "Remove Favourites" but I will add these missing translations and will be available in our next release ui.app.com.hornbill.servicemanager.servicePortfolio.status.nostatus (No Status) ui.app.com.hornbill.servicemanager.servicePortfolio.status.available (Available) ui.app.com.hornbill.servicemanager.servicePortfolio.status.impacted (Impacted) ui.app.com.hornbill.servicemanager.servicePortfolio.status.unavailable (Unavailable) Best Regards, Riz Link to comment Share on other sites More sharing options...
Alex8000 Posted December 5, 2016 Author Share Posted December 5, 2016 Hi @riz, Thank you! I imagine it can be quite a challenge finding all these. Do you have a cheat sheet? ;-) Best Regards, Alex Link to comment Share on other sites More sharing options...
m.vandun Posted December 5, 2016 Share Posted December 5, 2016 Hi @riz, I've adjusted these strings but they still give the English translation. This is in the Customer, Service and in the Hornbill portal (for our agents). Regards, Mark Link to comment Share on other sites More sharing options...
Guest riz Posted December 6, 2016 Share Posted December 6, 2016 Hi Mark, @m.vandun I able to replicate this on my development instance and have reported to the dev team to fix the issue.@Alex8000 sorry we do not have any cheat sheet but I agree would be very helpful, normally we search translations in admin to find strings which is quicker I guess Thanks! Riz Link to comment Share on other sites More sharing options...
m.vandun Posted December 7, 2016 Share Posted December 7, 2016 Hi @riz, I have found few others where I can't seem to find the translation string . Regards, Mark Link to comment Share on other sites More sharing options...
Guest riz Posted December 7, 2016 Share Posted December 7, 2016 Hi Mark, @m.vandun Thanks for reporting these translation issue! I have investigate and found following translation which is working on my instance, can you please check and let me know if its works for you? user.core.like (Like) user.core.comment (Comment) user.core.procapture.navigation.finish (Finish) sorry where these Finish button comes from? regarding "a few seconds ago" text which is comes from third party component and I have reported to the appropriate team to update the translations or maybe we already have it in our system, I will give you update on this when I get response. Thanks! Riz Link to comment Share on other sites More sharing options...
Guest riz Posted December 7, 2016 Share Posted December 7, 2016 Hi Alex, @Alex8000 I have included the translation for Favourites and will be available in our next service manager release, translation is same as where you find in service details page. guest.com.hornbill.servicemanager.portals.servicePortal.home.panel.addFavourites (Add to Favourites) guest.com.hornbill.servicemanager.portals.portal.home.panel.addFavourites (Add to Favourites) guest.com.hornbill.servicemanager.portals.servicePortal.home.panel.removeFavourites (Remove from Favourites) guest.com.hornbill.servicemanager.portals.portal.home.panel.removeFavourites (Remove from Favourites) Thanks! Riz Link to comment Share on other sites More sharing options...
m.vandun Posted December 9, 2016 Share Posted December 9, 2016 Hi @riz I've checked these settings and they are translated. In the customer portal these are still in the original language. On 7-12-2016 at 4:00 PM, riz said: user.core.like (Like) user.core.comment (Comment) user.core.procapture.navigation.finish (Finish) I have found another one that needs to be translated. This is the screen that popups when you give feedback on a request. Do you know where I can find these? Regards, Mark Link to comment Share on other sites More sharing options...
Guest riz Posted December 12, 2016 Share Posted December 12, 2016 Hi Mark, @m.vandun Thanks for your post ! Following translations works fine on my instance, have you refresh page or clear browser cache? let me know if you still having issue with these translation after clearing the cache then I will report the the appropriate team.user.core.like (Like)user.core.comment (Comment)user.core.procapture.navigation.finish (Finish) Here are the customer feedback popup translations, I have tested and works on my development instances.Submit guest.com.hornbill.servicemanager.portals.servicePortal.home.customerFeedback.popup.submit guest.com.hornbill.servicemanager.portals.portal.home.customerFeedback.popup.submit No Thanks guest.com.hornbill.servicemanager.portals.servicePortal.home.customerFeedback.popup.noThanks guest.com.hornbill.servicemanager.portals.portal.home.customerFeedback.popup.noThanks Not Now guest.com.hornbill.servicemanager.portals.servicePortal.home.customerFeedback.popup.close guest.com.hornbill.servicemanager.portals.portal.home.customerFeedback.popup.close Customer Feedback guest.com.hornbill.servicemanager.portals.servicePortal.home.customerFeedback.popup.title guest.com.hornbill.servicemanager.portals.portal.home.customerFeedback.popup.title Hope this helps! Best Regards, Riz Link to comment Share on other sites More sharing options...
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