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Timer reset on switching tabs within request


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Hi all,

With the addition of time logging on requests we are really diving into this part of Hornbill, and we noticed a little thing we would prefer be handled differently.

Whenever you start a timer on let's say the Update tab within a request and for some reason the agent switches to another tab (let's say the Callback tab) the timer on the Update tab gets reset. Would it be possible to have this by the agent explicitly enabled timer not reset on switching to another tab? 

Thanks in advance,


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Hi Alex,

The problem in your solution is that if you switch to a different request or view, it will still reset the timer. We have in our backlog a requirement to keep the timer running even if you close the browser.

I think that will solve your problem and will be much more reliable.



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