sprasad Posted October 10, 2016 Share Posted October 10, 2016 Further to this related Post below, all our Requests show as Open so it is very difficult to distinguish between New Requests versus Pending Requests. Is there any way to create a View to show all new Requests that have not been actioned by the analysts please as we are missing our SLA's due to the status only showing the Requests as Open. Our analysts have in excess of 300 open requests which is why we are finding it difficult to distinguish easily between the 2. We do not use Widgets at the moment. 1 Link to comment Share on other sites More sharing options...
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