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Request Print - does not work on closed requests


Martyn Houghton

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After having some issue with printing requests using the print icon, I have discovered that the Print option does not work or launch if the status of the request is closed.

Often as part of Service Management reviews we will take a hard copy of both current and closed requests to review them, so at the moment you cannot do this for incidents that have been closed.

Is this by design or a Bug?

Cheers

Martyn

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Hi Martyn,

We are looking in to this issue, I will get back to you once I able to replicate on our development instance.

Thanks!
Riz

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Hi Martyn,

I able to replicate this issue and have raised the defect to the development team, fix will be available on 2.34 release.

Regards,
Riz

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Hi Martyn,

Just to let you know that this is general issue which is not just related to close request, maybe you able to print some request which has attachment and Assets.

Hope this help.

Regards,
Riz

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