Martyn Houghton Posted October 6, 2016 Share Posted October 6, 2016 After having some issue with printing requests using the print icon, I have discovered that the Print option does not work or launch if the status of the request is closed. Often as part of Service Management reviews we will take a hard copy of both current and closed requests to review them, so at the moment you cannot do this for incidents that have been closed. Is this by design or a Bug? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest riz Posted October 6, 2016 Share Posted October 6, 2016 Hi Martyn, We are looking in to this issue, I will get back to you once I able to replicate on our development instance. Thanks! Riz Link to comment Share on other sites More sharing options...
Guest riz Posted October 6, 2016 Share Posted October 6, 2016 Hi Martyn, I able to replicate this issue and have raised the defect to the development team, fix will be available on 2.34 release. Regards, Riz Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 6, 2016 Author Share Posted October 6, 2016 @riz Thanks for the quick confirmation of the problem. I will keep an eye out for it in the 2.34 release. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest riz Posted October 6, 2016 Share Posted October 6, 2016 Hi Martyn, Just to let you know that this is general issue which is not just related to close request, maybe you able to print some request which has attachment and Assets. Hope this help. Regards, Riz Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 6, 2016 Author Share Posted October 6, 2016 @riz Thanks for letting me know, I thought it was just me doing something wrong. Cheers Martyn Link to comment Share on other sites More sharing options...
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