Request Print - does not work on closed requests

[Martyn Houghton]

After having some issue with printing requests using the print icon, I have discovered that the Print option does not work or launch if the status of the request is closed.

Often as part of Service Management reviews we will take a hard copy of both current and closed requests to review them, so at the moment you cannot do this for incidents that have been closed.

Is this by design or a Bug?

Cheers

Martyn

[Guest riz]

Hi Martyn,

We are looking in to this issue, I will get back to you once I able to replicate on our development instance.

Thanks!
Riz

[Guest riz]

Hi Martyn,

I able to replicate this issue and have raised the defect to the development team, fix will be available on 2.34 release.

Regards,
Riz

[Martyn Houghton]

@riz

Thanks for the quick confirmation of the problem. I will keep an eye out for it in the 2.34 release.

Cheers

Martyn

[Guest riz]

Hi Martyn,

Just to let you know that this is general issue which is not just related to close request, maybe you able to print some request which has attachment and Assets.

Hope this help.

Regards,
Riz

[Martyn Houghton]

@riz

Thanks for letting me know, I thought it was just me doing something wrong.

Cheers

Martyn