flanderp Posted October 4, 2016 Share Posted October 4, 2016 Hi, Forgive me for asking a silly question but i can not find where i enable this. When a customer or other engineer updates a ticket my system does not notify the owner(Engineer) by email. I have checked all of the settings on https://wiki.hornbill.com/index.php/Notifications which do appear to be working but do not cover update notifications? Can you point me to some docs Thanks Paul Link to comment Share on other sites More sharing options...
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