Apostrophes

[AndyColeman]

Hi all,

 

Is there a setting I need to put in place to recognize apostrophes in HB Service Manager.

 Please see example below - 

 

"Email:

The 5510 procedure is really unclear so I’ll get Graeme to review when he’s back

 

Hornbill:

The 5510 procedure is really unclear so I’ll get Graeme to review when he’s back"

[Guest Ehsan]

Hi @AndyColeman,

Thank you for your post!

To help us investigate this problem, could you please provide us with a screen-shot of where in Hornbill you have come across this? Is this a text from an email in your Mailbox, that you then raised or updated a request with?

Thanks,

Ehsan

[Steve Giller]

’ is the code for the  Right Single Quotation Mark, the code for the apostrophe is  ' 

I would assume that the issue is caused because the character you're sending is outside the standard ASCII range.

[Ryan]

It could be the case of html escaping multiple times.

Which is why we need to know where in the product this is being seen, so we can test with this and other special characters.

Ryan

[James Ainsworth]

Hi @AndyColeman

I just wanted to come back to your post about the apostrophes to check if you are still experiencing this issue.

Regards,

James