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Call on-hold option in the mobile browser not visible


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Not sure if this post is for here or service manager. But I couldn't find the place to take a call off hold (or probably make it on hold too).

That was tried on an iphone 5 - running service manager 2.32

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  • 2 weeks later...

If you click on the status of a request, you should be presented with an option to change it back to open when a request is on hold:


There's no on hold functionality from mobile at the moment.

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