swcbc Posted September 16, 2016 Share Posted September 16, 2016 Whilst capturing data we would like to be able to select from a list of users. For example a manager may be requesting new equipment for a member of their staff. There doesn't appear a way to capture this other than free typing. It would be handy to have either a list (probably a bit long winded) or one of the fancy user typeahead pickers. Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 19, 2016 Share Posted September 19, 2016 Hi swcbc We have a defined development planned to allow you to add 'Connections' to a request as a progressive capture form. This will extend on the existing ability to add a connection from the request form itself. This will be a progressive capture form with most likely the user picker, and the ability to add the connection type for the user (impacted, interested, on behalf of etc - the connection types are already definable via the simply lists in Service Manager). This is not currently in our 90 day development window, but once it has progressed i will update the post Regards Steve 1 Link to comment Share on other sites More sharing options...
Paul Alexander Posted April 19, 2017 Share Posted April 19, 2017 hi @Steven Boardman I realise that this thread hasn't been updated in a while, but have there been any updates on this request for a user picker in the Progressive Capture forms? We also have a requirement for a 'log on behalf of' option (for instance we have PA's who might be asked to log a call on a Director's behalf). Another instance might be being able to pick a user (or users) from a list when someone is creating a request to gain access to a network folder. It would be useful to be able to choose people from a list rather than type their names in freehand - with so many internal customers we do have the chance of more than one person having the same name so giving an option to choose from a list would make things less likely to go wrong! thanks Paul Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 24, 2017 Share Posted April 24, 2017 Hi @Paul Alexander I've just checked and this development story is still outstanding and has not yet been scheduled. I have added you as an interested party and this in turn helps to move it forward in the priority list. As soon as this is scheduled i will post back to let you know Steve 1 Link to comment Share on other sites More sharing options...
samwoo Posted April 24, 2017 Share Posted April 24, 2017 12 minutes ago, Steven Boardman said: Hi @Paul Alexander I've just checked and this development story is still outstanding and has not yet been scheduled. I have added you as an interested party and this in turn helps to move it forward in the priority list. As soon as this is scheduled i will post back to let you know Steve Hi Steve, can you add me too? Thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 24, 2017 Share Posted April 24, 2017 @samwoo done Just to reiterate, getting community support for features really helps us prioritise the order and which one's we can add in so thanks for adding your support on this one Steve Link to comment Share on other sites More sharing options...
Steve Giller Posted April 24, 2017 Share Posted April 24, 2017 Add me as well, please - this would be extremely useful for Facilities as a large number of calls are "on behalf of" calls and we currently use a free text box and manually reassign the customer. 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 24, 2017 Share Posted April 24, 2017 @DeadMeatGF no problem i understand the use case and have added you to the interested parties Link to comment Share on other sites More sharing options...
samwoo Posted April 24, 2017 Share Posted April 24, 2017 1 hour ago, Steven Boardman said: @samwoo done Just to reiterate, getting community support for features really helps us prioritise the order and which one's we can add in so thanks for adding your support on this one Steve Cheers @Steven Boardman Is there a story regarding the following (re my idea for Connections to be able to view tickets in the Portal): If so could that be linked to the story related to this topic? (as you say in the other post, it could be a natural evolution of this one) Many thanks, Samuel Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 24, 2017 Share Posted April 24, 2017 @samwoo The requirement to view requests which you are connected to from the portal does exist but is a little way down the queue, i will of course add you to this now and again this will help bring it forward Thanks Steve 1 Link to comment Share on other sites More sharing options...
Paul Alexander Posted June 15, 2018 Share Posted June 15, 2018 @Steven Boardman Is there any news on the 'log on behalf of' option please? This question has just been raised again as we're looking to extend our Hornbill platform out to the HR team and there are a few ideas that they have where a 'log on behalf of' option would be helpful thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 15, 2018 Share Posted June 15, 2018 @Paul Alexander not yet i'm afraid, it is fairly high on the to do list due to all the customer support on this. As soon as we have it scheduled we will update and let everyone know Link to comment Share on other sites More sharing options...
HGrigsby Posted August 7, 2018 Share Posted August 7, 2018 ++ 1 for me too I keep being asked for the log on behalf of feature. thanks Helen Link to comment Share on other sites More sharing options...
Paul Alexander Posted January 9, 2019 Share Posted January 9, 2019 @Steven Boardman......is there any more news on this feature please? thanks Link to comment Share on other sites More sharing options...
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