m.vandun Posted September 15, 2016 Share Posted September 15, 2016 Hi, We have a request where the tasks created by the BPM have expired. The task owner is unable to complete these tasks (clicking the complete button does nothing). Also via the admin account we're unable to resolve these tasks. I've tried to remove the tasks via the admin account but get the error that task cannot be removed. As far as I know the ticket was resolved and then reopened before resolving the tasks. Any idea why this is and how to remove the assigned tasks? Kind regards, Mark Link to comment Share on other sites More sharing options...
Victor Posted September 15, 2016 Share Posted September 15, 2016 @m.vandun these tasks can't be deleted because current BP workflow has a dependency on the outcome of these tasks. Just to confirm, are these tasks active or they have expired? If they are expired you can't action on them as they are no longer active... Link to comment Share on other sites More sharing options...
m.vandun Posted September 15, 2016 Author Share Posted September 15, 2016 Thanks for your reply. Indeed the tasks are expired. Link to comment Share on other sites More sharing options...
m.vandun Posted January 30, 2017 Author Share Posted January 30, 2017 Hi @Victor, Is there a way to remove (or complete) these tasks, they are starting to clutter our activities list. Regards, Mark Link to comment Share on other sites More sharing options...
Victor Posted January 30, 2017 Share Posted January 30, 2017 @m.vandun do you have this issue on new(ish) requests or you referring to some old requests? I just want to see if there is not a hidden issue here... Link to comment Share on other sites More sharing options...
m.vandun Posted February 1, 2017 Author Share Posted February 1, 2017 Hi @Victor, I have tried to close a few but this seem to be only happening to older activities. Tried to close an expired activity of about a month ago and I was able to close this activity. Regards, Mark Link to comment Share on other sites More sharing options...
Victor Posted February 1, 2017 Share Posted February 1, 2017 @m.vandun can you give me some requests references where you are not able to remove them to have a look at the configuration behind them... Link to comment Share on other sites More sharing options...
m.vandun Posted February 7, 2017 Author Share Posted February 7, 2017 Hi @Victor, A few examples are: SR00000324, SR00000401. Regards, Mark Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2017 Share Posted February 14, 2017 @m.vandun just a quick note to let you know I haven't forgotten about these, still working on it. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 4, 2018 Share Posted October 4, 2018 I realise this is a VERY old post....but I've just come across some expired tasks and would like to get rid of them....how can I do that please? @Victor? Thanks Link to comment Share on other sites More sharing options...
lcottell Posted June 6, 2019 Share Posted June 6, 2019 Also having this issue here... My expired activity here will not delete and prompts an error that advises I should complete instead. When trying to complete I get: "The task has already expired!" (attached) - It's a lose-lose! Does anyone know what I might be able to do? @Victor, can you still help? (apologies for re-resurrecting this post) Link to comment Share on other sites More sharing options...
Victor Posted June 11, 2019 Share Posted June 11, 2019 @lcottell can you please give me the request reference where you encounter these errors and on which task. I will have to look at this requests/tasks to understand what is going on and how we sort this out... Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted June 9, 2021 Share Posted June 9, 2021 +1 we are also having this problem. Waiting for advice on how to get rid of these expired tasks. Link to comment Share on other sites More sharing options...
Victor Posted June 9, 2021 Share Posted June 9, 2021 @Kevin Kennedy I'm still not sure what issue we are working on here What is the problem ... This is a quite old thread (which should have been locked actually as is no longer relevant with current builds), any potential issues here would have been fixed a long time ago... You say "get rid of expired tasks"... in what way? Why are we getting rid of them? Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted June 11, 2021 Share Posted June 11, 2021 @Victor @lcottell I think I figured mine out. I was unaware of the Hornbill Task Cancellation Tool on Github. I was able to cancel some, although others errored out. It appears that if the request was closed, the Task can be cancelled, if the request is cancelled, the Task ID errors out as already cancelled. I think at this point my problem is solved. Link to comment Share on other sites More sharing options...
Victor Posted June 11, 2021 Share Posted June 11, 2021 @Kevin Kennedy happy to hear you found a way to address them. However, if you don't mind, I would still like to understand a bit more about the scenario. An expired task is a valid task, with a valid status, why is there a need to have them cancelled? 1 Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted June 11, 2021 Share Posted June 11, 2021 @Victor In our case, we are still learning, and the true enemy may be our lack of understanding of the application, and proper methods to use it. These are tasks that are still incomplete (usually expired) attached to long closed tickets. Our Analysts have just recently begun paying close attention to their notifications, and see the notifications for tickets closed several months back. I suppose as an alternative I could have reopened each ticket, opened the executed/executing BPM for that request, change it to force the BPM to continue (although I have had mixed success doing this), and then reclosing the request once the task has been completed/cancelled. However, in my case the writing a report to identify incomplete tasks attached to closed tickets, and feeding the output of that to the HB Task Cancelling Utility seems likely to solve the majority of my problems. Link to comment Share on other sites More sharing options...
Victor Posted June 11, 2021 Share Posted June 11, 2021 @Kevin Kennedy umm... ok, so an expired task is a perfectly valid task, is just...well... expired ... I don't think they should be removed/status change in any way... Now, you say notifications, is that activities or actual notifications? If is activities and activities list perhaps you can create custom filters to filter out expired tasks so they don't appear in the user activities list... Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted June 16, 2021 Share Posted June 16, 2021 @Victor Your wisdom is above question, sir. Maybe I am not describing it properly, or we were attacking the wrong problem. Notifications exist for activities, the activities having previously expired, or remained undone and the request is closed. Technicians want to see the current list of pertinent notifications, not be reminded of what they failed to do 3 months ago, that in most cases is no longer relevant. I guess I was unaware that the activities list could be filtered? The underlying question is "How do we make the technicians list only show notifications for activities within active requests?". The irony is that the technicians see this as a "bug" within Hornbill, when it really is a failure on the Technicians part. (or my part if it was a subject they were inadequately trained on). 1 Link to comment Share on other sites More sharing options...
Victor Posted June 17, 2021 Share Posted June 17, 2021 19 hours ago, Kevin Kennedy said: Notifications exist for activities, the activities having previously expired, or remained undone and the request is closed. Technicians want to see the current list of pertinent notifications, not be reminded of what they failed to do 3 months ago, that in most cases is no longer relevant. @Kevin Kennedy right, ok then. You say "notifications"... are we taking here about the notifications displayed in the notification list, like here? Or perhaps your technicians use the activities list, like this one? If the latter then yes, we can use filters to only display relevant activities for them if the former... well... a bit problematic there, might need a bit more thinking... Link to comment Share on other sites More sharing options...
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