Graham1989 Posted September 8, 2016 Share Posted September 8, 2016 Hi, As part of our BPM, when we resolve a call it sends an email to the customer to notify them. This email has links to the portal so that the customer can go in and update/leave feedback etc. Does anybody know of a way that we can get the BPM to recognise if the customer is a user account or a guest account and then send a different email template. This would mean that we can have customised links to either the service portal or the customer portal depending on the type of user. I have had a look at doing this with a decision but could not find a suitable parameter. Any ideas? Thanks Graham Link to comment Share on other sites More sharing options...
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