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Help required - Subscription Level Reached


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Not sure if this is the right place to post this but right now I will try anywhere.
We are trying to log onto Hornbill and getting the message that we have reached organizations subscription level and should contact system administrator.
I am a system administrator but also can't log on in order to free up lincenses.  Any suggestions would be gratefully appreciated.

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I work with Ginny - I've just updated the LDAP_Import to downgrade about 7 users from "User" to "Basic". Hasn't worked. I then did it by changing these 7 users from "Active" to "Archived" and hasn't worked.

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