Ralf Peters Posted August 30, 2016 Share Posted August 30, 2016 Hi , we have some analysts that getting errors when sendeing an email from the request view this morninig . a FlowCode Exception. if another analysts tries the same action on the same ticket , it works , all role assignements are the same ?? any advise where to look ? Thanks Ralf Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 30, 2016 Share Posted August 30, 2016 Ralf We too have started getting these errors this morning as well, so wondering if there is a wider platform issue, as we have not applied an update to Service Manager since 2.30.5 which was last Tuesday. Have you logged an request direct with Hornbill Support via https://www.hornbill.com/request? Cheers Martyn Link to comment Share on other sites More sharing options...
Kelvin Posted August 30, 2016 Share Posted August 30, 2016 We also have the error and logged a service ticket earlier Link to comment Share on other sites More sharing options...
Ralf Peters Posted August 30, 2016 Author Share Posted August 30, 2016 logged the request now . Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 30, 2016 Share Posted August 30, 2016 We're looking into this urgently. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted August 30, 2016 Share Posted August 30, 2016 We've found the problem and is going to be fixed in a few moments Link to comment Share on other sites More sharing options...
nasimg Posted August 30, 2016 Share Posted August 30, 2016 Thanks - its affecting us too (call has been logged too). Link to comment Share on other sites More sharing options...
Daniel Dekel Posted August 30, 2016 Share Posted August 30, 2016 The problem has now been fixed. You will have to refresh your browser. Sorry for the issues caused. Daniel. Link to comment Share on other sites More sharing options...
Kelvin Posted August 30, 2016 Share Posted August 30, 2016 Tested all working Link to comment Share on other sites More sharing options...
Ralf Peters Posted August 30, 2016 Author Share Posted August 30, 2016 working here as well Link to comment Share on other sites More sharing options...
nasimg Posted August 30, 2016 Share Posted August 30, 2016 And working here too Link to comment Share on other sites More sharing options...
Daniel Dekel Posted August 30, 2016 Share Posted August 30, 2016 Now that we have identified and fixed the problem I wanted to provide you with a more detailed explanation of the problem, how it came about and what we have done in order to ensure the problem does not occur in the future. In deploying the latest release of the Collaboration Core we unfortunately introduced a defect that prevented from sending emails from some applications, Service Manager was impacted. The problem came about because of a mismatch between the version of the platform API and the new version of the user app. The user app and client libraries assumed a specific feature from the platform was already available but it was not present and the effect was the platform wat unable to select the from address when sending an email. Traditionally the platform/API runs ahead of all other development but recently we have been advancing on our dev stream faster and in this case we failed to have suitable dependency checks in place at the release stream level - which meant core library changes were published in advance of the feature being available on the platform/API. This was a failure in our deployment process which we have identified, and have now put steps in place to ensure that these dependencies are enforced so publication will be prevented when any such dependencies exist in the future. We are sorry for any inconvenience caused this morning, we take the quality and reliability of our service very seriously and feel it is very important to be transparent and open with our customers. If you have any specific questions about this I will be very happy to answer them. Thanks, Daniel. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 31, 2016 Share Posted August 31, 2016 Daniel Thanks for clarifying the cause and steps taken to avoid the issue in the future. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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