psybox Posted August 23, 2016 Share Posted August 23, 2016 Hello Just starting to configure HB and I have a simple scenario that I cannot figure how best to progress. Our printers are all managed by a third party. A user will call up and state the printer screen requests an engineer with fault code XYZ. How do you create a ticket that shows it has been escalated to a third party and we are awaiting an engineer to attend? thanks in advance! Link to comment Share on other sites More sharing options...
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