rgbargee Posted August 23, 2016 Share Posted August 23, 2016 A problem has appeared today when two of our business processes try to create an authorisation step. We have not changed either process recently and this step has been working with no problems up until today. The only change I can see is that we have just updated to the latest version available of Service Manager. The error we are getting is: Is anyone else having this problem or has anyone had an issue like this before? As I said we have made no changes to our business processes or back end data (teams etc). If anyone can help it will be greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
AlexTumber Posted August 23, 2016 Share Posted August 23, 2016 Hi, Can you provide a screenshot of the error please? Alex Link to comment Share on other sites More sharing options...
Victor Posted August 23, 2016 Share Posted August 23, 2016 @rgbargee the authorisation node in your process is configured to create an authorisation task for "Ian Teague". This is not a a valid user for authorisations. In the users list Ian appears to be configured as a basic user, which can't be used for authorisation as basic users do not have access to collaboration tool (tasks are part of the collaboration tool, not Service Manager). This can be fixed by changing the node to have another authoriser than Ian or to change the user type for Ian from "basic" to "user". 1 Link to comment Share on other sites More sharing options...
rgbargee Posted August 23, 2016 Author Share Posted August 23, 2016 Thanks both. I did post a pic of the error but it must not have posted for some reason. I'll get Ian's user changed and see if that fixes it. Link to comment Share on other sites More sharing options...
rgbargee Posted August 23, 2016 Author Share Posted August 23, 2016 That's fixed the issue. Thanks for the quick response guys. Link to comment Share on other sites More sharing options...
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