Template - Email Variables - ...updated via email

[ojenkins]

Hi, 

In our email template "AnalystEmailUpdateNotification"  I'd like to be able to add the text from the update that has been emailed in. 

Is there a Variable for that?

Thanks

 

Omaha 

 

[Victor]

@ojenkins there is no variable to provide the last request update for the email template, I'm afraid... but certainly this could be looked into it as a future feature.

[ojenkins]

Thanks Victor,  

It would be great to go on a "Would be nice" list, as it would help our analysts prioritise their work faster. 

Omaha 

[ojenkins]

@Victor Could you advise on another Variable query...

We don't seem to be able to use the  {{.H_fixby}}  variable, when the email sends it doesn't give a date, it just reads  {{.H_fixby}}

Also, is there any plans to have the   {{.H_status}}  variable just show the status?  At the moment it reads  "Status.Open"  when I feel it should just say "Open"

Thanks very much, 

 

Omaha 

[Victor]

@ojenkins I need to look into "h_fixby" query, to be honest I am not clear how this should work as I did not have a chance to test it...will do this as soon as possible. However in regards to the "h_status" you could have your customised text by using email template ESP conditions:

https://wiki.hornbill.com/index.php/Email_Template_Variables

 

So you can have a condition to check for the value of "h_status". If the value is: status.open then display the text "Open" instead of the actual status value. Same for other status values like: status.resolved or status.closed.

 

Also you can include may conditions if you really like to be creative for example also check if "h_owner" has a value and if it does not, then display for status a text like: "Open and not yet Assigned"... feel free to use your imagination here as desired

 

EDIT: some spelling mistakes (too much or not enough coffee)

[ojenkins]

@Victor   Thanks very much,  I'll have a play with conditions!  Thanks for looking into the h_fixby I hope I'm just doing something silly.