Error on call resolution/closure

[Everton1878]

Hi,

For the past few days I've been randomly getting an error when closing/resolving a call

I don't know if I'm clicking resolve and then close to quickly or if it is something else

I wouldn't say I've been doing anything differently to normal

Generally I resolve the call and then I'll click close rather than waiting the 3 days for the auto closure that we have set up as we haven't gone live with the service portal yet

 

[Guest Chaz]

@Everton1878 this is something we're actively looking at and hope to have a fix for early next week. Just so you know, there's nothing wrong with your data or the request, it's just trying to update the request twice but the second times there's nothing to update.

As I said, we're looking to have a fix out early next week

[Tina.Lapere]

We are getting this too - I've logged a support call. Also happens during the calls for us too.

We look forward to the fix :-)

[Guest Chaz]

There's a new version (2.30.5 - 817) in the app store now which prevents the duplicate update.