Martyn Houghton Posted August 15, 2016 Share Posted August 15, 2016 At the moment when you make changes to any field in the 'Details' section of the request form a timeline entry is created, but simply states ' Request details updated ' with no further details. Would it be possible to include details of which fields where updated, as there is no indication which and what number of fields where updated. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 15, 2016 Share Posted August 15, 2016 @Martyn Houghton IDOX Group We've already got functionality to cater for this. In the 'More Actions' menu, there's an item called 'View Changes' which will bring up a window with all of the edits and show both what was removed and what was added. Hope that helps: Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 16, 2016 Author Share Posted August 16, 2016 @cchana Thanks for the quick response. I presume though this is not visible to the customer via the portal, so they only see the sort basic description if the visibility is set to Customer? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 16, 2016 Share Posted August 16, 2016 @Martyn Houghton IDOX Group that's correct, they can only see the basic 'Request details updated' message. Link to comment Share on other sites More sharing options...
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