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Default Visibility of Request Details Updates timeline entry

Martyn Houghton

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Is there a setting to control the default visibility of the time line entries when updating the request details section which include custom fields as well as the standard summary and descriptions?

At the moment it defaults to being customer visible, which I can see would be applicable when changes are made to the summary or description, but the time line entry gets triggered when you change any field in the 'Details' section.



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Hi Martyn,

It looks like the setting you are looking for "guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility " is not being respected. It is constantly using the default value of "customer" rather than the current value. This has now been fixed, and will be released shortly


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