Martyn Houghton Posted August 15, 2016 Share Posted August 15, 2016 Is there a setting to control the default visibility of the time line entries when updating the request details section which include custom fields as well as the standard summary and descriptions? At the moment it defaults to being customer visible, which I can see would be applicable when changes are made to the summary or description, but the time line entry gets triggered when you change any field in the 'Details' section. Cheers Martyn Link to comment Share on other sites More sharing options...
Ryan Posted August 16, 2016 Share Posted August 16, 2016 Hi Martyn, It looks like the setting you are looking for "guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility " is not being respected. It is constantly using the default value of "customer" rather than the current value. This has now been fixed, and will be released shortly Ryan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 16, 2016 Author Share Posted August 16, 2016 @Ryan Thanks. I presume from the name conventions that this applies more than just the request details section update operation? Will this change the initial setting displayed when doing an update or email on a request to the setting value, i.e. Team? Cheers Martyn Link to comment Share on other sites More sharing options...
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