Michael Sharp Posted August 11, 2016 Share Posted August 11, 2016 Is there a way to report or filter all queries that have been referred to third parties? We want to be able to run a report or filter on requests so an overview of their service levels can be monitored and also reviewed at account meetings. An idea we had was to create a user and assign them to a ticket however as you can appreciate we don't want to pay for a non-collaborative user that will not update our systems - the updates will be added by the internal team here. Perhaps a virtual user type could be created to service this unless you could suggest another way? Regards, Mike. Link to comment Share on other sites More sharing options...
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