AndyColeman Posted August 11, 2016 Share Posted August 11, 2016 Good morning, One of the main frustrations our IT staff are having with Service Manager at the moment is the inability to be able to see a customers history of tickets. We feel we should be able to type a customers name in to the search box or select them from somewhere and be able to see a complete call history. Is there an easy way to do this? It can be embarrassing telling a customer you cannot find a call they know they have definitely raised. Maybe I am doing something wrong or not found something. in the system? Any help or advice around this subject would be much appreciated. We just want a simple and quick way of looking what calls someone has open or had open previously. Thanks! Andy Link to comment Share on other sites More sharing options...
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