Martyn Houghton Posted August 4, 2016 Share Posted August 4, 2016 I am trying to determine what additional permission I need to grant my 1st Tier team in order for them to have access to the 'Portal Access' link shown under Requests on the Organisation view. I have given them the standard roles of 'Organisations Admin' and 'Contacts Admin', plus a custom role of containing the Service Manager permission of 'managePortalSettings', but they still do not get the 'Portal Access' Link appearing so are not able to set up users to view all the organisation requests. In order to for the link to appear I have to give them the 'Service Desk Admin' role which contains additional permissions I do not wish to give my 1st Tier team. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted August 4, 2016 Share Posted August 4, 2016 @Martyn Houghton IDOX Group : Is this app setting turned on? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 4, 2016 Author Share Posted August 4, 2016 Victor It is the Portal Access button under the Organisation view, rather than the Service Portal link in the left hand icons. In terms of the setting you mentioned, we have that turned off. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted August 4, 2016 Share Posted August 4, 2016 @Martyn Houghton IDOX Group I completely misread your post .. I'll have to think again then ... Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 9, 2016 Share Posted August 9, 2016 Hi Martyn, The application right that is needed is the one that you have already mentioned which is the managePortalSettings. I've done some tests and had the same result as you did. I've asked for some input from the developers to see if we are missing a right or if there is possible issue. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 10, 2016 Author Share Posted August 10, 2016 James Thanks for the update, least I was on the right track. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 26, 2016 Share Posted September 26, 2016 Hi @Martyn Houghton I have tested this again by creating a new role and adding the Service Manager application right called managePortalSettings. I then associated a user to my new role who had no other role other than Collaboration and the user immediately had access to the option to enable or disable access to the organizations list of requests on the portal. If you have some time, would you be able to test again to see if you are now able to set this up? Kind regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 29, 2016 Author Share Posted September 29, 2016 @James Ainsworth Looks like this has been fixed in the later release version and our 1st Tier team can now access this using just the managePortalSettings right. Thanks Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 29, 2016 Share Posted September 29, 2016 That's great news @Martyn Houghton. Thanks for the update. Link to comment Share on other sites More sharing options...
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