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Dashboard sharing


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When trying to share a dashboard with a user I can only see Full users

I've tried adding the dashboard role against a basic user but it says I can't do that

Am I missing something or can dashboards only be shared with users who have a full license?

Our IT Director doesn't have a license and we'd also like to have screen in our office and maybe around the building that display certain dashboads




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Hi Pete

To be able to login and view the Dashboard each users needs to be a Full User with a Collaboration Licence. To be able to view Service Manager Dashboard they will need to be a Full Users with a Collaboration Licence and a Service Manager licence. 

Basic users only have access to login to the Service Portal.

Kind Regards

Trevor Killick

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  • 2 weeks later...

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