Guest gregmarcroftorc Posted July 28, 2016 Share Posted July 28, 2016 We have noticed on the odd occasion that tickets that we believed were closed are showing in the request list as Resolved rather than Closed. This is odd because I do not recall us doing anything differently and it has just happened on a ticket that I closed about half an hour ago and as I said, I don't know how I would have closed it any differently. I click the tick icon. Then type out my closure message. Then click Close. Any ideas? Link to comment Share on other sites More sharing options...
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