gwynne Posted July 27, 2016 Share Posted July 27, 2016 So if I create a custom filter and filter by service and owner is not set nothing comes back even though I have access to the All my service view and there is tickets with no owner set in them. This i believe was fixed a while back is this bug back or am I missing something? Regards Gareth Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 28, 2016 Share Posted July 28, 2016 Hi Gareth, Thanks for letting us know. We do have an existing defect for this which is being worked on. We will keep you posted on the progress. Thanks, James Link to comment Share on other sites More sharing options...
gwynne Posted August 3, 2016 Author Share Posted August 3, 2016 I don't seem to be able to do any filtering against a service, I tried doing a Closed Critical filter and it brings back nothing. Is there any update to this? Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 3, 2016 Share Posted August 3, 2016 Hi Gareth, Sorry about the delay. It seems that this only happens under certain configurations. This couldn't initially be replicated which is why there hasn't been any progress. I've just done some more testing and I believe that I now have the replication steps which should allow our development team to provide a fix. From what I can see this only affects services that are supported by all teams, and don't have individual teams allocated. I will keep you posted. Regards, James Link to comment Share on other sites More sharing options...
gwynne Posted August 4, 2016 Author Share Posted August 4, 2016 Hi James Thanks for the feedback Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 9, 2016 Share Posted August 9, 2016 Hi Gareth, The issue has now been resolved. The fix will be made available in one of the upcoming builds. Regards, James Link to comment Share on other sites More sharing options...
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