Email Routing Rules

[Paul Morrow]

I've been trying to setup an email rule to move inbound emails with certain subjects to specific mailbox folders.

Using info from wiki and here on the forum I just can't seem to get the thing to work.

See screen shot below. I've tried various combinations for rules including adding AND 'Service Desk'. Using "=" and "==" etc etc.

Can anyone see anything wrong with this simple rule?

Paul Morrow

[Ralf Peters]

did you use the  Mailbox action ? , looks like you used Flowcode !

mine looks like this

 

Thanks

Ralf

 

[Hornbill Staff DR]

Hi Paul,

 thanks for your post. I can see that you have correctly selected to move the mailbox to a folder which has exposed the mailbox related fields.

The first things I would check is that you have completed these fields correctly in that the mailbox name appears exactly as it does in your list of Shared Mailboxes (i.e. the mailbox ID, not the display name), and that the folder name appears exactly as the folder name when viewing the inbox (including the correct case i.e. capital letters, and also spaces, commas etc).

Let me know if that helps.

Dan

 

[Paul Morrow]

Daniel

The mailbox display name is the only option I can choose ie, "Service Desk". It is populated when I switch on the mailbox toggle and can't be changed manually.

The actual name of the mailbox is just "servicedesk".

 

paul

[Victor]

It could be that the email itself fails to meet the rule criteria. What is the exact rule configuration (if different than your above post) and what is the email you tested with?

[Paul Morrow]

Hi Victor

Email is set as servicedesk@ourdomain.org and I can see nothing wrong with it.

The rule is stated above but it simplified the folder setting to just "Staff" instead of "Starters,Movers and Leavers".

Also tried to run using flowcode without success.

 

[Victor]

Just to double check, do you have AR enabled in your instance? This is done via this setting: Home -> System -> Settings -> Advanced : mail.autoresponder.enable - needs to be set to ON.

[Paul Morrow]

Spot on Victor

Working now.

Many thanks