Initial Configuration and Request List Errors

[Michael Sharp]

We have started our "live" system today and since the Hornbill clean-up utility was run, we are unable to view our Request List our iPhones.  The guide suggests activating the iPhone within Account Settings however we can't see the Mobile tab as indicated.  Further to this, I have attached a screenshot.

Does anyone have any pointers on this?

[Everton1878]

I get the same since the app was update a few days ago, it looks as though the update broke the requests screen

[Michael Sharp]

I've spoken to Abdi at Hornbill who suggests this is a known issue and a fix is being rolled out imminently.

[Guest Chaz]

Hi all, that is correct. We've identified the issue and are working on it now. I'll update once a new version is available in the app store.

[Guest Chaz]

You should now see a new version of Service Manager, 2.28.19 (build 801) in the app store which takes care of this issue. Apologies for the inconvenience.

[Michael Sharp]

I can't see this on the App Store sorry?  Only 2.3 which was released 21/07/2016?

[Michael Sharp]

Apologies, I've misunderstood.  This is an update to the core system, not the app (you referred to the app store for the update which threw me).  I have updated our instance which works a treat.