Request Variables

[Tina.Lapere]

Hi, I want to be able to inset some fields off a customer progressive form into a request to make the summary and description more meaningful for our Analysts and customers but I've come across a problem.

It allows me to insert the summary field with a variable but when I try to do the same for the description field it allows me to add it but it wont' save the details and therefore doesn't work.

Can anyone help please?

request variables.docx

[Steven Boardman]

Hi Tina 

There have been recent additions which may help around the mapping of custom questions directly from Progressive Capture into the Summary, Description, or any custom field on the request - if you check out the link below and the Mapping Fields from custom Forms, this may remove the need to build this into your business processes?

https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow

Let me know if this helps 

Steve

[Tina.Lapere]

Lovely thanks Steve.