Paul Morrow Posted July 22, 2016 Share Posted July 22, 2016 Seems every time I try to create a snippet and share it with teams it only creates it for myself. I was able to do this previously but no longer. Any suggestions as to how I fix? Paul Link to comment Share on other sites More sharing options...
Victor Posted July 22, 2016 Share Posted July 22, 2016 We identified the issue recently and a fix will be available in the next Service Manager release. Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 22, 2016 Author Share Posted July 22, 2016 Excellent Cheers Victor Link to comment Share on other sites More sharing options...
Paul Morrow Posted October 17, 2016 Author Share Posted October 17, 2016 Seems the same thing is occurring again. I am unable to create snippets shared to teams. Link to comment Share on other sites More sharing options...
Victor Posted October 17, 2016 Share Posted October 17, 2016 @Paul Morrow can you please log a request via https://www.hornbill.com/request/ and we will investigate this. Thanks! Link to comment Share on other sites More sharing options...
Victor Posted October 18, 2016 Share Posted October 18, 2016 Seems the issue occurs for snippet creator/updater when sharing with teams he is not a member of. The issue seems to be isolated to owner, the teams see the snippet as intended. EDIT: Forgot to specify, the snippet team sharing functionality works as intended is just a "glitch" for the snippet owner/updater. Link to comment Share on other sites More sharing options...
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