Everton1878 Posted July 21, 2016 Share Posted July 21, 2016 We have our calls automatically updated if an email comes into the mailbox containing the call reference However if that email contains embedded images they don't appear in the attachments section or in the timeline Also, when sending an email to a user you can't imbed an image like you can in the update call section, you have to save the image and add it as an attachment I would need to test if an attachment is added onto the call if it arrives via an update email kind regards, Pete Link to comment Share on other sites More sharing options...
Everton1878 Posted July 21, 2016 Author Share Posted July 21, 2016 I've had a call updated today that had an attachment on it and the attachment hasn't been added to the call Link to comment Share on other sites More sharing options...
Ralf Peters Posted July 21, 2016 Share Posted July 21, 2016 + 1 as reported here Link to comment Share on other sites More sharing options...
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