Request Update Emails/Notifications not working

[Victor]

@Keith it's already done, you should have received a notification email about this

[Victor]

Just an FYI for future reference, email notifications on request updates will not trigger if the customer and analyst on request are the same entity/record.

[Keith]

Thanks Victor. Understood! and makes perfect sense.

[Tina.Lapere]

I've just been told that the emails are not being sent when people add Members to their calls.  I've tested this on one of my calls an it hasn't sent the email either.

Please can someone let me know if this has been effected by an update?

Thanks

[Victor]

@Tina.Lapere not that I am aware of... Can you please gather more details on this, like request reference, what members, when, etc. then raise a request with support here: https://www.hornbill.com/request/ and we will investigate this.