Call update notification in request view

[Everton1878]

I've noticed that we I update a call that I'm assigned that it goes yellow in my request list

I like the notification for when someone else updates a call or when it is updated via email but it's a bit confusing when it shows for an update that I've just done on it

Is there a way you can supress it when the owner is the same as the person that did the update?

Thanks,

Pete

[James Ainsworth]

Hi Pete,

I was wondering what type of update you are applying? I'm trying to replicate but so far in each case if I update a request that I own using the actions at the top of the request, the request remains as being read by the owner (not highlighted in yellow) in the request list.  It may be that a particular type of update is marking it incorrectly. 

Regards,

James

[Everton1878]

Hi James,

I think it's when sending the user an email from within the call

We do that a bit as the update call button doesn't notify the user of the update

kind regards,

Pete