Everton1878 Posted July 7, 2016 Posted July 7, 2016 I applied two updates to Service Manager today, the second one seems to have wiped out the progressive captures set against each of the catalogue items Has anyone else experienced this? We're looking to go live next week but we can't have an update knocking out these settings especially when we start getting users to use the service portal
Everton1878 Posted July 8, 2016 Author Posted July 8, 2016 I spoke to one of my colleagues this morning and he had changed one of the progressive captures Does that wipe it out in all the catalogue items so you have to select it again? The capture didn't get set inactive at any time It looks as though the other catalogue items that use different progressive captures are still ok We've just tried making a change on another progressive capture and that didn't wipe it out against the catalogue
Everton1878 Posted July 8, 2016 Author Posted July 8, 2016 Found the issue, the capture process had been turned off I've turned it back on again and we didn't have to go through the catalogue items and repopulate it Fell free to delete this post if you want
Guest Ehsan Posted July 8, 2016 Posted July 8, 2016 Hi Pete, Glad the problem is sorted now . Thanks, Ehsan
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