Martyn Houghton Posted July 7, 2016 Share Posted July 7, 2016 Since applying Service Manager v2.28 we have noticed an issue affecting our views setup in the Request List. Where we have had multiple criteria on the same source field in the view, these have been combined on to a single query condition line, but are not combined in the same way, resulting in the view content being affected. For example, if we setup a new view with multiple conditions on the same source field prior to v2.28 it would apply an 'AND' logic on the conditions except when the criteria field is the same when it would apply the 'OR' logic operation. So in the example above how would have set them up before the upgrade, was display correctly, all requests logged after the date and the Service was either 'Total Land Charges (TLC) or 'Hosted - Total Land Changes (TLC)'. However now when you go back into the view after saving it the conditions are expressed as below:- And the results generated are not correct, as you can see from the example below, which has records for services not in the condition at all. We have also noticed that where we had conditions on Service, where they were previously displayed as the Service Name, they have been converted to Service ID for those views created prior to applying v2.28. However any new services added to the same view or new view configuration show as Service Name. Cheers Martyn Link to comment Share on other sites More sharing options...
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