Call Referene as Hyperlinks

[Tina.Lapere]

Hi, I've been asked if its possible to make the call reference a hyperlink to the actual call within the emails?

Thanks

Tina

[Martyn Houghton]

Tina

We do this by including the following in the footer of our main request template.

 

Service Desk portal web address https://customer.hornbill.com/idoxsd/servicemanager/request/view/{{.H_pk_reference}} to access your request online.

 

You should just be able to replace the proceeding URL with the URL to your service or customer portal.

Cheers

Martyn

 

[Tina.Lapere]

Thanks Martyn, I'll give this a go.

Tina