Tina.Lapere Posted July 6, 2016 Share Posted July 6, 2016 Hi, I've been asked if its possible to make the call reference a hyperlink to the actual call within the emails? Thanks Tina Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 6, 2016 Share Posted July 6, 2016 Tina We do this by including the following in the footer of our main request template. Service Desk portal web address https://customer.hornbill.com/idoxsd/servicemanager/request/view/{{.H_pk_reference}} to access your request online. You should just be able to replace the proceeding URL with the URL to your service or customer portal. Cheers Martyn 2 Link to comment Share on other sites More sharing options...
Tina.Lapere Posted July 8, 2016 Author Share Posted July 8, 2016 Thanks Martyn, I'll give this a go. Tina Link to comment Share on other sites More sharing options...
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